Description

You will lead the design, development, and administration of Microsoft Dynamics 365 CRM solutions for NC DHHS.

This role is on-site.

Responsibilities

• Design, develop, and maintain Dynamics 365 CRM entities, workflows, business process flows, and portals.
• Implement and manage integrations with external systems, Azure, PowerApps, and Exchange/O365.
• Configure security roles, views, reports, and dashboards; manage solution export/import across Dev, UAT, and Production environments.
• Troubleshoot system issues, perform administrative tasks, and optimize Dynamics for business goals.
• Collaborate with IT and business stakeholders to plan enhancements, estimate efforts, and monitor delivery quality.

Required Skills

• 10+ years of experience in Microsoft Dynamics 365 CRM implementation and support.
• Deep expertise in CRM best practices, entities/tables, configurations, and web resources.
• Proficiency in Power Automate (Flows) and PowerApps.
• Strong knowledge of Azure integration and external application connectivity.
• Experience with system administration, tenant-level changes, and business process modeling.
• Ability to work independently under tight timelines with senior executives and IT personnel.

Key Skills

Education

Any Graduate