Description

Provide technical assistance and hardware maintenance in a service desk environment, owning the resolution of hardware, software, and equipment issues to maintain workstation performance.

This role is hybrid.

Responsibilities

• Troubleshoot and resolve hardware, software, and equipment issues for desktops, laptops, and Macs.
• Install, configure, and maintain peripheral equipment and desktop computing systems.
• Diagnose unique software and operating system problems, including BitLocker encryption issues.
• Manage trouble tickets and provide customer assistance using Active Directory and remote access tools.
• Ensure systems follow company policy and maintain virus protection standards.

Required Skills

• 1-3 years of experience providing technical support via phone and deskside.
• Proficiency with Windows 10 and Microsoft Office.
• Experience using Office 365 and SharePoint, including training new users.
• Hands-on experience troubleshooting BitLocker Encryption on laptops.
• Working knowledge of Dell laptops and VoIP phones.
• Competency with Active Directory and ticketing systems.
• Strong written and verbal communication skills.

Preferred Skills

• Technical degree, Associate degree, or IT Certification.

Key Skills

Education

Any Graduate