Description

You will own the lifecycle of complex technical customer issues from initial report to final resolution.

Responsibilities

• Reproduce and own the full lifecycle of technical customer issues.
• Project manage new client deployment issues through to final resolution.
• Determine root cause by reading code, troubleshooting reported issues, and implementing configuration changes.
• Drive operational efficiencies by identifying improvements in processes, tooling, and product usage.
• Create playbooks and knowledge base content to streamline issue resolution.
• Generate reports and dashboards for internal issue tracking.

Required Skills

• 3+ years working with Python, R, or similar object-oriented programming language.
• Bachelor's Degree in Statistics, Computer Science, Mathematics, or Information Systems.
• Familiarity with SQL for identifying data root causes.
• Proficiency with Jira and Github.
• Cloud operations experience (creating buckets, VMs, or managing security access controls).
• 4+ years of experience in software or healthcare technology.
• Experience troubleshooting data issues and supporting highly regulated software.
• Exceptional ability to communicate technical details to developers and non-technical customers.

Key Skills

Education

Any Graduate