Description

You will provide expert-level technical assistance across SaaS, cloud, and API-driven platforms.

Responsibilities

• Provide advanced technical support to customers via phone and email for complex issues across applications, APIs, integrations, cloud infrastructure, and systems.
• Troubleshoot, reproduce, and perform root cause analysis for production issues.
• Collaborate closely with Engineering and Product teams on bug fixes, enhancements, and escalations.
• Participate in incident management and on-call rotations for critical production systems.
• Create and maintain technical documentation, runbooks, and FAQs.

Required Skills

• 4-7+ years of experience in technical support or customer-facing technical roles.
• Strong hands-on experience with SaaS platforms, APIs, and integrations.
• Proficiency in Python and Shell/Bash scripting for troubleshooting and automation.
• Experience working with cloud platforms, specifically AWS and Azure.
• Solid understanding of system architecture and distributed systems.
• Experience using ticketing tools such as Zendesk or Jira.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Willingness to work flexible schedules as part of on-call rotations.

Key Skills

Education

Any Graduate