Description

You will provide expert-level technical support for SaaS, cloud, and API-driven platforms, handling complex production issues and collaborating with engineering teams.

This role is on-site.

Responsibilities

• Resolve complex technical issues via phone and email for applications, APIs, and integrations.
• Perform root cause analysis, reproduce bugs, and drive fixes with Engineering and Product teams.
• Manage incident response and participate in on-call rotations for critical systems.
• Create and maintain technical documentation, runbooks, and FAQs.

Required Skills

• 5+ years of experience in technical support or customer-facing technical roles.
• Proficiency in Python and Shell/Bash scripting for troubleshooting and automation.
• Hands-on experience with SaaS platforms, APIs, and integrations.
• Experience with cloud platforms, specifically AWS and Azure.
• Solid understanding of system architecture and distributed systems.
• Experience using ticketing tools such as Zendesk or Jira.
• Strong analytical and problem-solving abilities.

Key Skills

Education

Any Graduate