Description

You will provide expert-level escalation and triage support for complex distributed network environments.

This role is remote.

Responsibilities

• Triage and resolve complex issues in SONiC, Cisco Nexus, and Cisco IOS-XR environments.
• Replicate customer issues in lab environments to identify and resolve root causes independently.
• Document lessons learned through knowledge base articles, chalk talks, and technical training.
• Collaborate with engineering and product teams to resolve intricate technical issues.

Required Skills

• 10+ years of experience in computer networking.
• 3-5 years of production experience with SONiC.
• Expertise in BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.
• Proficiency with Linux and Docker containerization.
• Proven experience as a Level 3 support engineer.
• Strong troubleshooting skills across distributed networks and Network Operating Systems.
• BS in Electrical Engineering, Computer Engineering, Computer Science, or Telecommunications.

Preferred Skills

• In-depth knowledge of AI infrastructure networks and RDMA.
• Expertise in SAI, BSP, and SDK software infrastructure components.
• Experience with large web-scale content providers or cloud hosting networks.

Key Skills

Education

Any Graduate