Description

You will provide 2nd and 3rd line engineering support for enterprise software hosted on Azure.

Responsibilities

• Provision, deploy, patch, and upgrade enterprise software in the Azure cloud.
• Configure internal systems to replicate and diagnose customer issues without jeopardizing data or operations.
• Collaborate with development teams to ensure successful software package deployments.
• Escalate technical issues to management or R&D as required.
• Participate in a 24/7 out-of-hours call-out rota.

Required Skills

• 5+ years of relevant technical customer support experience.
• Working knowledge of Windows Server and client technology.
• Experience supporting web applications and services.
• Proficiency with configuration management and web applications.
• Methodical troubleshooting skills to diagnose and reproduce issues in local environments.
• Strong written and spoken English communication skills.
• Ability to obtain SC clearance (requires 5 years of UK residency).
• Any Graduate degree.

Preferred Skills

• Familiarity with Azure Portal, Azure services, and Azure Monitor.
• Experience with SQL querying, Elasticsearch, Kibana, and Grafana.
• Knowledge of scripting, OpsGenie, and working within an ITIL environment.

Key Skills

Education

Any Graduate