Description

• Administer and maintain Client Pro-Watch access control servers and associated hardware.
• Knowledge in Nutanix Cluster Management & Deployment - required
• Support and manage Genetec Security Center servers, video management systems, and camera integrations.
• Maintain and optimize ChangeGear SQL databases, ensuring performance, availability, backup, and recovery capabilities.
• Serve as the subject matter expert for enterprise IP camera systems, video recording platforms, storage systems, and surveillance infrastructure.
• Perform troubleshooting and resolution of access control, surveillance, server, and database-related incidents.
• Coordinate hardware and software upgrades for physical security systems and supporting infrastructure.
• Monitor system health, performance, capacity, and availability across security platforms and server environments.
• Perform system patching, firmware upgrades, security updates, and vulnerability remediation activities.
• Develop and maintain disaster recovery and business continuity procedures for physical security systems.
• Create and maintain technical documentation, system diagrams, operating procedures, and support guides.
• Provide on-call and emergency support for critical physical security and surveillance systems.
• Collaborate with cybersecurity, networking, facilities, and operations teams to ensure secure and reliable system operation.

Required Technical Skills
The ideal candidate should possess strong technical proficiency working with:
Physical Security & Surveillance Systems
• Client Pro-Watch Access Control Administration
• Genetec Security Center administration and support
• IP camera systems, video encoders, NVRs, DVRs, and enterprise video storage solutions
• Card access systems, badge management, door controllers, and physical security integrations
• Security system troubleshooting and performance optimization

Server & Infrastructure Administration
• Windows Server and desktop operating systems
• User administration, file systems, software installation, and services management
• Active Directory administration, Group Policy, and domain services
• Backup, recovery, and disaster recovery planning
• Server hardware management and RAID storage configurations
• Patch management and firmware lifecycle administration

Database Administration
• Microsoft SQL Server administration and maintenance
• Database backup and restore procedures
• SQL performance monitoring and optimization
• Database troubleshooting and maintenance activities

Networking & Security
• Fundamental networking concepts including:
o DHCP
o DNS
o Routing
o Firewall technologies
o VLANs and IP networking

• Security principles including:
o Access Control Lists (ACLs)
o Encryption
o Authentication and authorization
o System hardening

Monitoring & Automation
• System health monitoring and performance analysis
• Capacity planning and optimization
• Scripting and automation experience (PowerShell preferred)
• Reporting and technical documentation development

Qualifications
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline preferred.
• Minimum 8 years of Information Technology experience supporting enterprise server environments and critical infrastructure systems.
• Experience supporting physical security systems, access control platforms, video management systems, or related operational technology environments strongly preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset with experience providing end-user support.
• Well-organized, detail-oriented, and capable of managing multiple priorities while meeting deadlines.
• Demonstrated ability to make sound technical and business decisions

Key Skills

Education

Bachelor's degree