Description

You will perform senior-level technical writing and business process analysis to support agency operations and program systems.

Responsibilities

• Conduct detailed studies to define problems in administrative practices, workflows, and business processes.
• Develop management and workflow reporting tools by compiling and analyzing statistical information.
• Write, revise, and develop workflow procedures, standards, and policies.
• Coordinate with program and IT staff during the discovery, development, and implementation of program systems.
• Provide technical assistance, training, and information-sharing to program staff.

Required Skills

• 4+ years of experience in technical writing or business process analysis.
• Experience with Software Development Life Cycle (SDLC) methodologies.
• Proficiency in business, program, and system analysis.
• Ability to translate complex technical information for non-technical audiences.
• Experience with data systems, processes, and visualization tools.
• Strong ability to organize and present complex information both verbally and in writing.
• Knowledge of project management principles, strategic planning, and resource allocation.
• Capability to work independently within a consultative management environment.

Preferred Skills

• Experience with Continuity of Operations (COOP) protocols.

Key Skills

Education

Any Gradute