Description

You will own the end-to-end technical documentation lifecycle for payments software products.

Responsibilities

• Write and maintain API documentation, release notes, user guides, white papers, and training materials.
• Collaborate with PMs, UI designers, Engineering, and QA teams to deliver documentation in a predictable, timely manner.
• Decipher complex technical jargon, APIs, and XML into concise narratives for both developers and non-technical audiences.
• Lead and train a team of technical writers while monitoring documentation processes and best practices.
• Create technical specs, webinars, and presentations to disseminate product information.

Required Skills

• 4-6 years of experience in technical writing.
• Experience writing API documentation, XML, markdown, and HTML.
• Proficiency with Zendesk Guide, Camtasia, and Snagit.
• Experience with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Ability to work within agile/scrum methodologies.
• Bachelor's degree in BCA, B.Com, or B.Tech.
• Strong research, analytical, and multitasking skills.

Preferred Skills

• Experience with JIRA and Confluence.
• Background in Payments, Banking, or FinTech products.
• Experience working with global teams.

Key Skills

Education

BCA,B.Com,B.Tech