Description

You bridge the gap between technical system implementation and end-user proficiency by developing training resources and functional documentation.

Responsibilities

• Gather business requirements across program areas and analyze old and new systems to define functionality.
• Develop As-Is and To-Be workflows, detailed job aids, user manuals, and standard operating procedures.
• Script, storyboard, and produce high-quality training videos and e-learning modules.
• Plan, organize, and host webinars to educate stakeholders on new processes and tools.
• Collaborate with subject matter experts and technical groups during system implementation and User Acceptance Testing (UAT).

Required Skills

• 8+ years of IT industry experience performing Business Analysis and training activities.
• 8+ years facilitating requirements and communicating with business programs and end users.
• 6+ years analyzing systems to develop requirements, workflows, and functional documentation.
• 6+ years creating job aids and documentation for system utilization.
• 4+ years demonstrating new or enhanced functionality to diverse audiences.
• 4+ years of proficiency in video editing and e-learning software/tools.
• 4+ years developing and implementing training plans.
• 4+ years developing and conducting training classes for new product functionality.
• Strong ability to interpret regulations, policies, and system functionality.

Key Skills

Education

Any Graduate