Description

Key Responsibilities

• Lead UX/UI and service design activities throughout the product development lifecycle.
• Conduct user research, stakeholder interviews, contextual inquiries, workflow analysis, and usability testing.
• Translate user and business needs into user flows, information architecture, wireframes, prototypes, and high-fidelity designs.
• Develop personas, journey maps, service blueprints, storyboards, process maps, and task flows.
• Plan and facilitate design-thinking workshops, discovery sessions, co-design activities, and stakeholder working sessions.
• Identify user pain points, process gaps, accessibility issues, and opportunities for service improvement.
• Design and validate responsive web experiences using tools such as Figma, Sketch, Adobe XD, or similar platforms.
• Collaborate with front-end developers to build responsive interfaces using Bootstrap, Angular, HTML, CSS, and JavaScript.
• Help define reusable UI components, design patterns, navigation models, and design-system standards.
• Ensure solutions meet usability, accessibility, and responsive-design requirements, including Section 508 and WCAG guidelines.
• Partner with Agile teams during backlog refinement, sprint planning, demonstrations, user acceptance testing, and implementation.
• Review developed features to confirm that the final product aligns with approved UX designs and user requirements.
• Present research findings, design recommendations, prototypes, and future-state experiences to technical and executive stakeholders.
• Support implementation planning, change-management activities, training materials, and user adoption initiatives.
• Track design outcomes and use user feedback and performance metrics to support continuous improvement.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Design, Human-Computer Interaction, or a related field.
• 8+ years of overall experience in information technology.
• 5+ years of professional experience in UX design, UI design, user research, human-centered design, service design, or a related discipline.
• Demonstrated experience leading UX or human-centered design efforts for enterprise applications or digital services.
• Experience planning and facilitating design workshops and collaborative discovery sessions.
• Strong experience conducting user research, usability testing, stakeholder interviews, and requirements validation.
• Proficiency in creating personas, journey maps, service blueprints, wireframes, prototypes, and user flows.
• Experience with responsive web design and front-end technologies such as Bootstrap, Angular, HTML, CSS, and JavaScript.
• Experience working with design and collaboration tools such as Figma, Miro, Sketch, Adobe XD, or similar platforms.
• Strong understanding of information architecture, interaction design, visual design, design systems, and usability principles.
• Knowledge of accessibility standards, including Section 508 and WCAG.
• Experience working in Agile or Scrum development environments.
• Excellent communication, presentation, facilitation, and stakeholder-management skills.

Preferred Qualifications

• Experience supporting federal, state, local government, healthcare, or other regulated environments.
• Experience designing complex workflows, case-management systems, portals, or public-facing services.
• Familiarity with government digital-service standards and accessibility compliance.
• Experience collaborating with product owners, business analysts, developers, content strategists, and project managers.
• An online portfolio demonstrating UX/UI, service design, research, and prototyping work

Key Skills

Education

Bachelor's degree