Description

You will lead research efforts to guide the design and development of digital products through evidence-based insights.

Responsibilities

• Lead diverse research methods including user interviews, co-creation, journey mapping, usability testing, concept tests, and surveys.
• Design and execute studies following established research methodologies and best practices.
• Communicate findings and actionable recommendations to stakeholders and the broader organization.
• Integrate qualitative research insights with quantitative data to inform client journey understanding and prioritization.
• Mentor user researchers and designers to scale research capabilities across the team.

Required Skills

• 5 to 7 years of relevant UX Research experience in a product design environment.
• Extensive hands-on experience with both qualitative and quantitative research across Design Thinking stages.
• Proven ability to conduct generative and evaluative user research.
• Experience leading workshops in both in-person and remote settings.
• Proficiency with research tools such as UserZoom, UserTesting.com, Dovetail, EnjoyHQ, or Qualtrics.
• Strong experience collaborating with senior stakeholders and engineers.
• Ability to define research goals and strategies independently.
• Bachelor's degree.

Preferred Skills

• Experience in e-commerce, internet, or mobile spaces.
• Background in financial services or commercial banking.
• Experience working within Agile methodologies.
• Master's degree.

Key Skills

Education

Any Graduate