Senior Vice President - Strategic Account Management

Lead strategic account management operations and revenue oversight for large-scale digital modernization projects.

Responsibilities

• Maintain revenue projection sheets and manage opportunity tracking within Salesforce CRM.
• Review weekly CRM compliance and perform Root Cause Analysis (RCA) for identified issues.
• Audit PreSales and Account Management artifacts, including proposals and contracts.
• Negotiate and execute Master Services Agreements (MSAs) and Statements of Work (SOWs).
• Reconcile engineering burn rates and delivery effectiveness with executive management.

Required Skills

• 5+ years of experience in Strategic Account Management.
• Proficiency with CRM tools, specifically Salesforce.
• Experience managing and executing SOWs and Master Services Agreements.
• Ability to perform Root Cause Analysis (RCA) on operational issues.
• Experience with revenue projection and financial tracking.
• Proven track record in customer satisfaction measurement and process gap identification.
• Degree in any field.