Description

You will manage corporate telephony, voice conferencing, and cloud communication platforms. You will own the administration and maintenance of complex voice systems, ensuring high availability and performance for enterprise communications.

Responsibilities

• Manage Genesys Cloud CX technology and call recording systems.
• Administer Cisco Unified Communications, including Call Manager, Unity Connection, and Voice Gateways.
• Oversee voice conferencing and collaboration tools such as Webex.
• Handle vendor management for telephony services.
• Maintain Ring Central or similar cloud communication platforms.

Required Skills

• 5+ years of experience with Genesys Pure Connect.
• 3+ years of expertise in Genesys Cloud CX.
• 2+ years of experience with Cisco UCM.
• Deep understanding of VoIP principles and PBX functionality.
• Proficiency with SIP, SCCP, and H.323 protocols.
• Experience with Jabber, Cisco Dialer, ICM, and Cisco Presence.
• Knowledge of Cisco Unity Voicemail and Voice Gateways.
• Experience with Cisco Unified Communications.
• Any graduate degree.

Preferred Skills

• Experience managing Ring Central Cloud Communication Platform.

Key Skills

Education

ANY GRADUATE