Description

You will manage corporate telephony, voice conferencing, and cloud communication platforms, owning the administration and maintenance of complex voice systems.

This role is on-site.

Responsibilities

• Manage Genesys Cloud CX technology and call recording systems.
• Administer Cisco Unified Communications, including Call Manager, Unity Connection, and Voice Gateways.
• Oversee voice conferencing and collaboration tools such as Webex.
• Handle vendor management for telephony services.
• Maintain Ring Central or similar cloud communication platforms.

Required Skills

• 5+ years of experience with Genesys Pure Connect.
• 3+ years of expertise in Genesys Cloud CX.
• 2+ years of experience with Cisco UCM.
• Deep understanding of VoIP principles and PBX functionality.
• Proficiency with SIP, SCCP, and H.323 protocols.
• Experience with Jabber, Cisco Dialer, ICM, and Cisco Presence.
• Knowledge of Cisco Unity Voicemail and Voice Gateways.
• Any graduate degree.

Preferred Skills

• Experience managing Ring Central Cloud Communication Platform.

Key Skills

Education

ANY GRADUATE