Description

You will act as a data specialist bridging the gap between technical voice engineering teams and business stakeholders within the telecommunications domain.

Responsibilities

• Gather telecommunications user data from various agencies under aggressive timelines.
• Partner with Tech Services Network and Voice Engineering teams to define business processes, system requirements, and integration needs.
• Create and maintain functional documentation including data mapping, call flows, and technical requirements to resolve gaps in Cisco voice systems.
• Identify migration candidates by extracting user and phone number data from CUCM, CUC, Unity, and Workday.
• Interview managers to document specialized telephony needs such as Hunt Groups, shared lines, and group voicemail boxes.
• Perform technical process evaluations and recommend data collection methodologies.

Required Skills

• 3 years of professional experience analyzing and optimizing applications.
• 2 years of experience leading projects of varying sizes.
• Strong foundation in telephony features, voice technologies, and both digital and analog telecommunications systems.
• Experience with contact center operations and omnichannel communication platforms.
• Proficiency in gathering, refining, and validating complex business requirements and interdependencies.
• Ability to develop technical and functional system specifications and user requirement documentation.
• Hands-on experience with data mapping activities.
• Skill in creating flow diagrams using Lucidchart, Microsoft Visio, or Excel.
• Experience managing coordination across multiple departments and agencies.

Preferred Skills

• Experience with Cisco Call Manager, Unity voicemail, and AWS Connect Cloud Contact Center solutions.
• Prior experience working in the public sector at the municipal or county level.

Key Skills

Education

Not specified