Description

Key Responsibilities

• Support enterprise server and data center operations.
• Perform routine maintenance within the on-campus data center.
• Install and maintain operating system updates, security patches, firmware upgrades, and hardware updates.
• Monitor server and infrastructure health, performance, and availability.
• Troubleshoot and resolve server, hardware, and data center-related issues.
• Assist with incident response, system monitoring, and operational support activities.
• Maintain technical documentation and follow established operational procedures.
• Participate in scheduled maintenance and support activities outside normal business hours as required.

Required Qualifications

• Proven experience supporting enterprise server environments in modern data centers.
• Strong knowledge of server hardware, operating systems, and infrastructure technologies.
• Experience with patch management, system maintenance, and infrastructure troubleshooting.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively within a technical team.
• Availability to support after-hours maintenance and operational requirements.

Preferred Qualifications

• Experience supporting IT infrastructure within a higher education environment.
• Experience with virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
• Knowledge of Windows Server and/or Linux administration.
• Familiarity with enterprise monitoring, backup, and disaster recovery solutions

Key Skills

Education

Bachelor's degree