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Service Delivery Lead

eTeam

 

Albany, NY, USA

Posted On: 30+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Service Delivery Lead
Tenure: Contract - Corp-to-Corp
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Description

You will lead the technical delivery of IOPS Veeva phases through 2028.

Responsibilities

  • Drive technical delivery of 14 in-scope QMS Modules and manage technical solutions for quality and scope.
  • Partner with Business Process Owners to ensure successful Veeva integrations with ERP, Lab, HR, and Data Lake systems.
  • Manage escalations to PMs and provide executive oversight for internal initiatives and project sponsorship.
  • Develop and monitor Project KPIs, Operational KPIs, and User Adoption metrics.
  • Coordinate across Veeva functions to share lessons learned and best practices to improve service delivery.
  • Contribute to team management strategies regarding hiring, development, capacity, and utilization.

Required Skills

  • 5+ years of professional experience in service delivery or technical project management.
  • Experience managing Veeva integrations with ERP systems.
  • Experience managing integrations with Lab Systems.
  • Experience managing integrations with HR Systems.
  • Experience working with Data Lake environments.
  • Ability to manage technical delivery for large-scale QMS module rollouts.
  • Proven track record of managing capacity and team utilization.
  • Degree in any field.

Education

Any Gradute

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