Description

You will manage staff and resolve operational problems using advanced project management principles to ensure service delivery.

This role is on-site.

Responsibilities

• Direct staff members to ensure delivery against established schedules.
• Resolve complex operational problems using systematic, analytical problem-solving approaches.
• Select and apply appropriate standards, methods, tools, and applications for service delivery.
• Advise, mentor, and design processes to facilitate continuous service improvement.

Required Skills

• 10+ years of experience in IT infrastructure.
• 4+ years of hands-on experience in Infrastructure Operations, Network Operations, or Service Desk.
• 2+ years of direct customer-facing experience.
• Strong operations management skills with ITIL certification.
• Ability to extract and analyze data to drive improvement actions.
• Proficiency in documentation, presentation, and technical communication.
• Bachelor’s degree or equivalent certifications.
• Knowledge of at least five of the nine Project Management knowledge areas.

Preferred Skills

• Experience with onshore/offshore or 3-tier delivery models.
• Experience working in multi-national or multi-cultural environments.

Key Skills

Education

Bachelor’s degree