Description

Key Responsibilities

Delivery Management

* Own end-to-end delivery of projects and programs across development, maintenance, enhancement, and support engagements.
* Ensure delivery commitments are met with respect to scope, schedule, quality, budget, and customer expectations.
* Manage project plans, milestones, dependencies, risks, assumptions, and issues.
* Establish governance mechanisms and conduct regular status reviews with stakeholders.
* Drive adherence to SDLC, Agile, DevOps, and quality assurance processes.

Stakeholder & Customer Management

* Build and maintain strong relationships with customer leadership, business stakeholders, and technical teams.
* Act as the primary point of contact for delivery-related discussions and escalations.
* Present project status, risks, mitigation plans, and executive summaries to customer stakeholders.
* Drive customer satisfaction and continuously identify opportunities to improve service delivery.

Project & Program Management

* Manage multiple projects simultaneously across various technology streams.
* Track project financials, effort utilization, forecasting, and resource allocation.
* Ensure effective change management and scope control.
* Drive successful project initiation, planning, execution, monitoring, and closure.

People Management

* Lead and mentor technical leads, developers, QA engineers, and support teams.
* Manage team performance, career development, succession planning, and employee engagement.
* Facilitate knowledge sharing and continuous learning within teams.

Technical Leadership

* Leverage prior Java or .NET development experience to guide technical discussions and solution decisions.
* Collaborate with architects and engineering teams on technology roadmaps, modernization initiatives, and best practices.
* Review technical risks and ensure appropriate mitigation strategies are in place.
* Promote adoption of cloud, automation, DevOps, and AI-enabled delivery practices.

Financial & Operational Management

* Manage revenue forecasting, resource utilization, and margin targets.
* Ensure compliance with organizational processes and contractual commitments.
* Support pre-sales activities, estimation, solution reviews, and proposal development.

Required Qualifications

* Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
* 10+ years of IT experience with at least 3+ years in Delivery Management or Project Management roles.
* Strong technical background in either Java/J2EE or Microsoft .NET technologies.
* Experience managing Agile and Waterfall projects.
* Proven experience managing customer-facing engagements and distributed teams.
* Strong understanding of SDLC, DevOps, CI/CD, Cloud Platforms (AWS/Azure), and modern software engineering practices.
* Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

* PMP, PRINCE2, Scrum Master, or Agile certifications.
* Experience managing application modernization and cloud migration projects.
* Exposure to AI-assisted software development tools such as GitHub Copilot.
* Experience in Banking, Financial Services, Insurance, Retail, or Healthcare domains.

Key Skills

* Delivery Management
* Project Management
* Program Management
* Stakeholder Management
* Customer Relationship Management
* Resource Management
* Risk & Issue Management
* Agile/Scrum
* Java/J2EE or Microsoft .NET
* Cloud (AWS/Azure)
* DevOps & CI/CD
* Financial Management & Forecasting
* Team Leadership
* Executive Communication

Key Skills

Education

Bachelor's degree