Description

You will manage service delivery within a technical business environment.

Responsibilities

• Handle managed service projects.
• Plan and guide parallel projects requiring agility.
• Lead and drive Major Incident calls to speed resolution.
• Collaborate with partners and consultants across all levels.

Required Skills

• 10+ years managing in a technical business environment.
• 3+ years of ITSM process experience using Service-Now or similar ticket system.
• Proven experience managing and organizing projects in a dynamic setting.
• Strong analytical, organizational, and time management skills.
• Experience using industry-standard tools for reporting and tracking.
• Ability to influence and inspire stakeholders to meet targets.
• Demonstrated ability to work independently under pressure.
• Bachelor's Degree in an applicable field.

Key Skills

Education

Any Graduate