Description

You will manage core computing tracks including OS, storage, and backup services while overseeing end-to-end project execution.

Responsibilities

• Manage core computing tracks such as OS, storage, and backup services.
• Lead project execution, effort estimation, and contingency planning to mitigate risks.
• Conduct weekly, monthly, and quarterly reviews with customers to manage relationships and identify new business opportunities.
• Own service management SLAs and manage service provider or vendor agreements and negotiations.
• Mentor on-site and offshore teams, assigning work and grooming members for leadership roles.
• Act as the single point of contact for all customer escalations and manage internal/external communications.
• Monitor operations metrics, project schedules, and resource utilization to drive service improvement initiatives.

Required Skills

• 5+ years of experience in service delivery or project management.
• Proficiency in IT Service Management and Incident Management.
• Strong expertise in Service Delivery Management and Project Management.
• Proven track record of managing and achieving Service Level Agreements (SLAs).
• Experience in managerial reporting and interacting with customer PMO teams.
• Ability to manage offshore coordination and resource utilization.
• Experience in negotiating vendor service level agreements.
• Ability to manage business transformation activities with clients.

Key Skills

Education

Any Graduate