Description

You will oversee daily Oracle cloud application support activities and manage external service provider resources to ensure maximum productivity.

Responsibilities

• Manage service providers to ensure application service requests are fulfilled promptly and business impact is minimized.
• Own critical incidents by coordinating with service providers and maintaining communication with stakeholders.
• Liaise with internal IT and external resources for change implementation, including updates, enhancements, and decommissioning.
• Monitor service provider KPIs and SLAs to ensure all service level targets are met.
• Analyze application operations and provide technical recommendations to improve utilization and performance.

Required Skills

• 5+ years of experience in application support management.
• Expertise in Oracle Cloud Modules including ERP, SCM, HCM, CX, and EPM.
• Experience managing the full application life-cycle, including installations, maintenance, upgrades, patching, and monitoring.
• Proficiency with ERP, SCM, HCM, and Oracle Cloud Modules.
• Working knowledge of Salesforce and Microsoft Dynamics.
• Ability to manage technical support for multiple enterprise cloud applications.
• Experience with remote server access, machine-to-machine integration, and physical/virtual environments.
• Proficiency in Microsoft Word, Excel, Project, and Visio.
• Strong ability to develop and maintain technical documentation for installations and upgrades.

Key Skills

Education

Any Graduate