Description

Manage operational systems and contractual obligations within a hosting infrastructure environment, ensuring service delivery aligns with client expectations and ITSM principles.

This role is on-site.

Responsibilities

• Liaise with senior customers to manage contractual obligations, including break-fix contracts and license management.
• Act as the primary escalation point for service and contractual concerns from customers and end users.
• Generate and deliver detailed service reports using Excel, PowerPoint, Visio, and Project.
• Manage project budgets effectively within defined constraints.
• Analyze current processes to identify and advise on optimization opportunities.

Required Skills

• 5+ years of experience in service delivery or related roles.
• Current and active DV level security clearance.
• ITIL Foundation level qualification or higher.
• Project Management qualifications (APMP, Prince2, or SAFe).
• Detailed understanding of IT service management (ITSM) principles.
• Experience with asset and configuration management processes.
• Proficiency in Excel, PowerPoint, Visio, and Project.
• Familiarity with ITSM tools such as BMC or Helix.

Preferred Skills

• Experience in a hosting infrastructure environment.

Key Skills

Education

Any Graduate