Description

Required Skills & Experience

8+ years of overall IT industry experience.

Proven experience in Service Delivery Management within enterprise environments.

Experience managing onsite and offshore delivery models and distributed teams.

Strong customer-facing experience, including stakeholder and escalation management.

Technical Skills

Azure Cloud Infrastructure (IaaS & PaaS)

Azure Operations and Governance

Incident, Problem, Change, and Service Request Management

Service Level Management (SLM)

Operational Reporting and Performance Monitoring

Cloud Infrastructure Operations

Risk and Compliance Management

Leadership Skills

Team Leadership and People Management

Stakeholder Management

Conflict Resolution and Escalation Handling

Resource Planning and Workforce Management

Continuous Service Improvement

Preferred Qualifications

ITIL Foundation Certification or higher.

Microsoft Certified: Azure Administrator Associate.

Microsoft Certified: Azure Solutions Architect Expert.

Experience supporting cloud transformation and modernization programs.

Familiarity with automation, DevOps practices, and cloud governance frameworks.

Key Responsibilities:

Serve as the primary point of contact for clients on all service delivery and operational matters.

Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.

Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.

Monitor service performance and implement corrective actions to maintain service quality and operational excellence.

Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction

Key Skills

Education

Bachelor's degree