Description

You will manage IT infrastructure operations and lead large teams to ensure seamless service delivery and operational stability.

Responsibilities

• Direct staff members to meet established schedules and resolve complex operational problems.
• Manage large teams, including managers and team leads, to ensure smooth operational functions.
• Apply advanced project management principles and theories to drive change initiatives.
• Extract and analyze data to identify trends and drive continuous service improvement.
• Negotiate with customers and senior account personnel to align service delivery with expectations.

Required Skills

• 10+ years of experience in IT infrastructure.
• 4+ years of hands-on experience in Infrastructure Operations, Network Operations, or Service Desk.
• Proven experience in Project or Program Management within infrastructure or network planning.
• Expertise in at least five of the nine Project Management knowledge areas.
• Strong operations management skills with a systematic approach to problem-solving.
• Ability to present complex technical information clearly to stakeholders.
• Experience working in multi-national or multi-cultural environments.
• Bachelor’s degree or equivalent professional certifications.

Preferred Skills

• ITIL Certification.
• Professional Project Management certification.
• Experience with onshore/offshore or 3-tier delivery models.

Key Skills

Education

Bachelor’s degree