Description

You will design and deliver omni-channel service experiences that integrate physical and digital interactions at scale.

This role is on-site.

Responsibilities

• Champion UX process improvements while balancing managerial duties with hands-on design support.
• Develop research strategies and execute studies on time and within budget to fuel strategic decisions.
• Synthesize complex, interdependent findings to communicate insights that inspire design teams.
• Coach teams to improve collaboration, self-organization, and continuous learning.
• Identify delivery impediments and resolve issues through peer networks or formal escalation channels.

Required Skills

• 7+ years of experience solving problems for enterprise software using systems thinking.
• Extensive knowledge of UX research methods including generative research, interviews, usability testing, benchmarking, and card sorting.
• Hands-on expertise with modern design tools such as Figma and Lucid.
• Strong command of user-centered design principles and usability evaluation techniques like heuristic evaluations and contextual interviews.
• Proven ability to incorporate Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext) into daily workflows.
• Experience leading and mentoring high-performing, collaborative teams.
• Ability to articulate complex service experiences and justify design decisions to stakeholders.
• Skill in synthesizing competing needs into cohesive omni-channel experiences.

Preferred Skills

• Experience designing enterprise applications.
• Ability to manage work within highly technical, changing environments.

Key Skills

Education

Any Graduate