Description

You will design and research customer experiences using human-centered design principles to shape service outcomes.

This role is on-site.

Responsibilities

• Execute service design and research activities to define and improve customer experiences.
• Build early prototypes to facilitate continuous learning and iterative development.
• Conduct user research, usability testing, and data analysis to inform design decisions.
• Apply design thinking methodologies to solve complex service problems.

Required Skills

• 5+ years of experience in service design.
• Proven portfolio showcasing service design projects and research activities.
• Hands-on experience building and testing early-stage prototypes.
• Proficiency in Figma.
• Proficiency in Adobe Creative Suite.
• Strong understanding of design thinking and human-centered design principles.
• Experience with user research, usability testing, and data analysis.

Preferred Skills

• Bachelor's or Master's degree in social sciences, design, or a related field.

Key Skills

Education

Any Graduate