Description

You will design and optimize end-to-end service experiences.

Responsibilities

• Conduct user research to identify pain points and opportunities across the entire service journey.
• Create and maintain service blueprints and journey maps visualizing the service ecosystem, including front-stage and back-stage processes.
• Lead workshops with cross-functional teams to co-create and align on service design solutions.
• Develop and test prototypes for service concepts, covering digital interfaces, physical interactions, and employee workflows.
• Advocate for a user-centered approach, communicating design insights and strategic recommendations to stakeholders.

Required Skills

• 5+ years of experience in service design or a related UX/design strategy role.
• Proven expertise in designing complex, multi-channel services.
• Strong portfolio demonstrating service design methodologies: user research, journey mapping, service blueprinting.
• Proficiency with Figma, Mural, or Miro.
• Excellent facilitation and communication skills for leading workshops and presenting to diverse audiences.
• Bachelor's degree in Design, HCI, or a related field.
• Experience working in a client-facing environment.

Key Skills

Education

Bachelor's or Master's degrees