Description

You will design and optimize end-to-end service experiences.

This role is on-site.

Responsibilities

• Conduct user research to identify pain points and opportunities across the service journey.
• Create and maintain service blueprints and journey maps visualizing front-stage and back-stage processes.
• Lead workshops with cross-functional teams to co-create and align on service design solutions.
• Develop and test prototypes for service concepts, covering digital interfaces and employee workflows.
• Advocate for a user-centered approach and communicate strategic recommendations to stakeholders.

Required Skills

• 5+ years of experience in service design or UX/design strategy.
• Proven expertise in designing complex, multi-channel services.
• Strong portfolio demonstrating user research, journey mapping, and service blueprinting.
• Proficiency with Figma, Mural, or Miro.
• Excellent facilitation and communication skills for leading workshops.
• Bachelor's degree in Design, HCI, or a related field.
• Experience working in a client-facing environment.

Key Skills

Education

Bachelor's or Master's degrees