Description

You will design and shape end-to-end service experiences across digital and physical channels.

This role is on-site.

Responsibilities

• Conduct holistic user research to identify pain points and opportunities across the service journey.
• Create and maintain service blueprints and journey maps visualizing the entire service ecosystem.
• Lead collaborative workshops with cross-functional teams to co-create and align on service design solutions.
• Develop and test prototypes for service concepts, covering digital interfaces, physical interactions, and employee workflows.
• Advocate for a user-centered approach, communicating design insights and strategic recommendations to stakeholders.

Required Skills

• 5+ years of experience in service design or related UX/design strategy roles.
• Proven expertise in designing complex, multi-channel services.
• Strong portfolio demonstrating service design methodologies: user research, journey mapping, and service blueprinting.
• Excellent facilitation and communication skills for leading workshops and presenting complex ideas.
• Proficiency with design and collaboration tools such as Figma, Mural, or Miro.
• Bachelor's degree in Design, HCI, or a related field.

Preferred Skills

• Master's degree in Design, HCI, or a related field.
• Experience with physical interaction design and employee workflow optimization.

Key Skills

Education

Bachelor's or Master's degrees