Description

You will design and optimize end-to-end service experiences across digital and physical channels.

This role is hybrid.

Responsibilities

• Conduct user research to identify pain points across the service journey.
• Create and maintain service blueprints and journey maps detailing front-stage and back-stage processes.
• Lead workshops with cross-functional teams to co-create service design solutions.
• Develop and test prototypes for service concepts, including digital and physical interactions.
• Advocate for user-centered design, communicating strategic recommendations to stakeholders.

Required Skills

• 5+ years of experience in service design or a related UX/design strategy role.
• Proven expertise in designing complex, multi-channel services.
• Strong portfolio demonstrating service design methodologies (user research, journey mapping, blueprinting).
• Proficiency with design and collaboration tools including Figma and Mural.
• Excellent facilitation and communication skills for leading workshops.
• Bachelor’s degree in Design, HCI, or related field.

Preferred Skills

• Master’s degree in Design, HCI, or related field.

Key Skills

Education

Bachelor’s/Master’s degree