Description

You will provide technical guidance and support for information systems and ICT tools in the Brussels Metropolitan Area, working on-site or at customer premises.

Responsibilities

• Provide user guidance and support for information systems and ICT tools.
• Follow up on incidents, user requests, and bug reports.
• Categorize and prioritize incoming tickets; escalate issues as required.
• Document known issues and transfer knowledge to the team.

Required Skills

• Bachelor's degree in IT or a relevant discipline.
• Minimum 15 years of relevant working experience in IT.
• Minimum 3 years of experience with XML and XSD.
• Minimum 3 years of experience with databases and SQL queries.
• Experience with REST Web Services and SOAP WS.
• Experience in end-user assistance and information systems support.
• Good knowledge of ITIL.
• Knowledge of wikis, collaborative sites, and social networks.
• Excellent command of English.

Preferred Skills

• Fluency in French.

Key Skills

Education

Bachelor's