Description

You will provide first-line telephone technical support and customer service for users in Poland.

This role is on-site.

Responsibilities

• Process technical problem reports as a first-line telephone customer service agent.
• Diagnose and attempt to resolve reported technical issues via phone.
• Forward complex requests to appropriate departments when local solutions are unavailable.
• Register and analyze incoming reports to suggest process improvements and optimizations.

Required Skills

• English language proficiency at a minimum B2 level.
• 5+ years of experience with troubleshooting technical issues.
• Knowledge of MS Windows 8, 8.1, and 10.
• Proficiency with MS Office 2013, 2016, and 2019 packages.
• Familiarity with computer hardware construction.
• Strong communication skills for high-quality customer interactions.
• Ability to work effectively within a team.
• Any Graduate degree.

Preferred Skills

• Educational background as an information technology technician.

Key Skills

Education

Any Graduate