Description

Provide Tier 1 technical support and resolve incoming service desk requests as an on-site agent.

Responsibilities

• Resolve incoming service desk requests and technical issues for end users.
• Apply problem-solving techniques to troubleshoot user problems.
• Maintain high levels of customer satisfaction through effective communication.

Required Skills

• 5+ years of experience in a technical support or service desk environment.
• Proven expertise in Service Desk operations.
• Strong technical support capabilities.
• Demonstrated problem-solving skills.
• Excellent interpersonal skills for user interaction.
• Commitment to maintaining customer satisfaction.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate