Description

You will provide Tier 1 technical support as the primary point of contact for end-user assistance across voice, email, and chat.

This role is remote.

Responsibilities

• Manage support requests via voice, email, and chat on a rotational 24/7/365 schedule.
• Research, resolve, and document trouble tickets with clear, concise explanations.
• Troubleshoot laptops, desktops, and peripherals using remote desktop tools.
• Determine ticket scope and escalate complex issues to minimize production impact.
• Maintain professional relationships with customers and team members.

Required Skills

• Minimum 2 years of experience in technical support or service desk roles.
• Proven ability to troubleshoot hardware (laptops, desktops, peripherals) and software issues.
• Experience using remote desktop tools for remote troubleshooting.
• Proficiency in MS FIM and Altris software deployment.
• Strong communication skills to manage high-volume support requests.
• Associate degree in information technology or equivalent related work experience.

Preferred Skills

• MCP, HDI, or A+ certifications.

Key Skills

Education

Any Graduate