Description

You will provide technical support for moderately complex computer-related issues and manage service desk communications.

This role is on-site.

Responsibilities

• Resolve or escalate complex technical problems for software and hardware inquiries.
• Log and track all customer inquiries in the incident management database, maintaining accurate history records.
• Communicate technical guidance to users via phone to resolve issues within agreed timeframes.
• Follow up with customers to confirm inquiries are successfully resolved.
• Identify and document recurring problems to improve resolution processes.

Required Skills

• 5+ years of experience in a service desk or technical support role.
• Proficiency in incident management databases and ticketing systems.
• Strong verbal communication skills for explaining technical concepts to non-technical users.
• Ability to diagnose and troubleshoot moderately complex hardware and software issues.
• Experience maintaining detailed problem documentation and history records.
• Capability to handle high-volume calls while ensuring resolution SLAs.

Preferred Skills

• Experience with remote support tools and virtual desktop infrastructure.
• Knowledge of network fundamentals and basic troubleshooting.

Education: Any Graduate

Key Skills

Education

Any Gradute