Description

You will provide technical support for moderately complex computer-related issues.

Responsibilities

• Answer service desk telephones and provide guidance on software and hardware problems.
• Resolve or refer highly complex technical problems appropriately.
• Follow up with customers to ensure inquiries meet agreed time frames.
• Log and track all inquiries in the incident management database and maintain documentation.
• Identify customer problems and complaints to ensure successful resolution.

Required Skills

• Service Desk Analyst experience.
• Experience providing technical support for computer-related problems.
• Ability to communicate technical issues clearly over the phone.
• Proficiency in using an incident management database.
• Problem-solving skills for software and hardware issues.
• Ability to escalate complex technical problems.

Key Skills

Education

Any Gradute