Description

You resolve moderately complex technical issues for users via phone and support channels.

This role is on-site.

Responsibilities

• Diagnose and resolve software and hardware issues for end-users.
• Communicate technical guidance clearly to customers over the phone.
• Manage ticket lifecycles and follow up to ensure resolution within agreed timeframes.
• Escalate highly complex problems to appropriate teams when necessary.

Required Skills

• 1-2 years of experience in Help Desk, Technical Support, or Client Services.
• Proficient in Windows support and troubleshooting.
• Knowledge of basic networking concepts.
• Experience with Office 365 administration and support.
• Familiarity with ITSM tools, preferably Remedy.
• Strong oral and written communication skills.

Preferred Skills

• Demonstrated high responsibility and dependability in customer-facing roles.

Key Skills

Education

Any Graduate