Description

You will provide technical support for deployed services and manage day-to-day operational tasks.

Responsibilities

• Provide direct technical support and handle escalated fault reports and technical enquiries.
• Analyze, investigate, and produce support solutions for deployed equipment and services.
• Maintain accurate records while progressing customer fault reports through the resolution lifecycle.
• Collaborate with development engineers to facilitate skill transfer and expand diagnostic capabilities.

Required Skills

• 5+ years of experience in 1st Line or Service Desk support.
• Proficiency with Windows 10.
• Experience with Windows Server 2012, 2016, and 2019.
• Knowledge of MS Service Center Support tool sets including SCCM, SCOM, and SCSM.
• Any Graduate degree.

Key Skills

Education

Any Graduate