Description

You will provide technical support and hardware management within an IT call center environment.

This role is on-site.

Responsibilities

• Manage high call volumes of up to 30 calls per day while maintaining service standards.
• Administer printer services, including server and local print queues.
• Handle Active Directory tasks such as navigating OUs, looking up attributes, and performing password resets or account unlocks.
• Resolve connectivity issues involving VPN, LTE, WiFi, and application-specific troubleshooting.
• Deploy hardware and manage service requests using ServiceNow ticket management and assignment.

Required Skills

• 5+ years of experience in technical support or related roles.
• Active Directory management experience, including OU navigation and account administration.
• Experience with Cisco Systems products and video solutions, including WebEx and Cisco Presence.
• Remote support proficiency using MSRA, RDP, Microsoft Teams, or WebEx.
• Network troubleshooting skills covering internal/external VPN, LTE, and WiFi.
• Experience with MS Teams and video conferencing tools.
• Hardware deployment and iOS device management, including device setup and iTunes account resets.
• ServiceNow ticket management experience.
• Customer service and contact center experience.

Key Skills

Education

Any Graduate