Description

Act as the primary technical contact for customers via phone, chat, and self-service tickets.

Responsibilities

• Resolve technical incidents involving password resets, account unlocks, and system boot issues.
• Perform remote troubleshooting for Microsoft Office, network connectivity, VPN, and virtual technologies.
• Support mobile device connectivity for Apple and Android hardware.
• Manage hardware collection for terminated employees and place corporate phone orders through vendor portals.
• Create and update knowledge base articles for infrastructure support.

Required Skills

• 4 to 8 years of experience in technical help desk or service desk roles.
• Hands-on experience with Active Directory for adding, removing, and editing users.
• Proficiency in Office 365 administration and troubleshooting.
• Experience managing Apple devices using Jamf.
• Strong troubleshooting skills for macOS, Windows, and printer configurations.
• Technical knowledge of MFA, SCCM, Nexthink, Controlup, and App Volume Manager.
• Ability to work night shifts over prolonged periods.
• Excellent written and spoken communication skills with a focus on active listening.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate