Description

Manage IT asset lifecycle and support Level 1 service requests for hardware and peripherals.

This role is hybrid.

Responsibilities

• Process equipment entering or leaving the IT department and reconcile daily paper and electronic inventory records.
• Update and maintain the Asset Inventory System, ensuring accuracy through weekly validations in the IT Operations Room.
• Process salvage equipment, including hard drive removal, and handle unpacking/packing for shipments to ACF and other DPS locations.
• Resolve ServiceNow tickets for equipment requests, including monitors, keyboards, mice, HDMI cables, and other peripherals.
• Provide backup support for Level 1 service desk inquiries.

Required Skills

• Minimum 2 years of IT support experience.
• Proficiency with ServiceNow for ticket management and tracking.
• Experience handling hardware peripherals (monitors, keyboards, mice, HDMI cables).
• Ability to manage logistics for equipment pickup and delivery from DIS, Excel, DTS, and other locations.
• Strong organizational and time management skills to meet deadlines.
• Ability to work independently and collaborate within a team.
• Bachelor's degree in IT Support or a related field.

Key Skills

Education

Bachelor's degree