Service Desk Analyst

You will provide technical support and manage service requests within a structured IT environment.

Responsibilities

• Resolve user issues using System Center Service Manager or similar enterprise ticketing systems.
• Prioritize and execute support tasks in high-pressure environments.
• Collaborate with team leads, developers, support staff, and vendors to resolve complex incidents.
• Apply ITIL processes to maintain consistent IT service and support standards.

Required Skills

• 3+ years of experience in an IT Help Desk support environment.
• Bachelor of Science in Information Technology or a related field.
• Proficiency with Active Directory, TCP/IP, DNS, and DHCP.
• Experience supporting Microsoft Windows 7/10 and Microsoft Office 2010/2013/2016.
• Working knowledge of ITIL processes.
• Familiarity with Telnet and Adobe Acrobat.

Preferred Skills

• Strong customer service skills and ability to work cooperatively in a team.