Description

You will provide Tier 1 technical support for end users.

Responsibilities

• Answer incoming calls routed or transferred to the designated calling queue.
• Resolve Tier 1 technical issues for users.
• Manage user provisioning using Defense Enterprise Provisioning Online (DEP0).

Required Skills

• 5+ years of experience in customer service or technical support.
• Proficiency with Windows, MacOS, Linux, Unix, and Chrome operating systems.
• Experience supporting Android and mobile devices.
• Hands-on experience with Active Directory.
• Knowledge of DHCP and DNS.
• Ability to support networked printers and multi-function devices.

Education

• Any graduate degree.

Key Skills

Education

ANY GRADUATE