Description

You will provide Tier 1 technical support for end users at our Fort Lee, VA location.

This role is on-site.

Responsibilities

• Answer incoming calls routed or transferred to the designated calling queue.
• Resolve Tier 1 technical issues for users across multiple platforms.
• Manage user provisioning using Defense Enterprise Provisioning Online (DEPO).
• Support networked printers and multi-function devices.

Required Skills

• 5+ years of experience in customer service or technical support.
• Proficiency with Windows, MacOS, Linux, Unix, and Chrome operating systems.
• Hands-on experience with Active Directory.
• Knowledge of DHCP and DNS.
• Experience supporting Android and mobile devices.

Key Skills

Education

ANY GRADUATE