Description

You will provide technical support and customer service in a call center environment, managing IT issues for end users. You will troubleshoot problems, resolve incidents within a ticketing system, and handle customer inquiries via call center channels.

Responsibilities

• Troubleshoot IT issues for end users.
• Manage and resolve incidents within a ticketing system.
• Provide customer service via call center channels.
• Apply ITIL frameworks to support workflows.

Required Skills

• 5+ years of professional experience.
• French language proficiency.
• Advanced English language skills.
• IT Support experience.
• ITIL knowledge.
• SCCM experience.
• Ticket management and troubleshooting skills.

Preferred Skills

• Experience in a high-volume call center environment.

Key Skills

Education

Any Gradute