Description

You will provide technical support to restore customer technology to a functioning state through remote access, email, chat, and instant messaging.

This role is on-site.

Responsibilities

• Resolve issues during the first point of contact to improve resolution rates.
• Reduce escalated calls through effective troubleshooting.
• Minimize customer downtime by decreasing time to resolution.
• Overcome communication barriers to maintain service desk relationships.

Required Skills

• 5+ years of experience as a Service Desk Analyst.
• Proficiency in remote support tools.
• Experience managing support via email, chat, and instant messaging.
• Ability to handle high-volume technical troubleshooting.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate