Description

You will provide technical support and customer service to users via phone and ticketing systems.

Responsibilities

• Handle incoming support calls to ensure high availability for user assistance.
• Log, categorize, and update tickets within the case management system following established processes.
• Troubleshoot computers, printers, network connectivity, systems, and applications.
• Manage user order requests including hardware, software, and permission requirements.
• Transfer complex tickets to 2nd line or third-party support as defined by workflow.

Required Skills

• Minimum 6 months of experience supporting Windows (Vista, XP, Win7).
• Minimum 6 months of experience in customer service or phone-based support.
• Experience using IT ticketing and case management tools.
• Fluency in both Swedish and English, spoken and written.
• Ability to follow defined technical processes and routines.
• Any Graduate degree.

Key Skills

Education

Any Graduate